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Digital Transformation will change how we work and live together

Filed under: Innovation,Knowledge Management — Marshall Kirkpatrick @

I was asked in an interview that I hope will appear online soon what I’m excited about that’s coming in the future of social media. Based on some thoughts from Dion Hinchcliffe that I wrote about recently and some historical context from Andrew McAfee and Erik Brynjolfsson’s new book Machine, Platform, Crowd: Harnessing Our Digital Future, here is what I wrote:

In short, I’m excited about how social media is changing the way we work. I’m excited about the coming bounty of real understanding and increased humanity that I expect to be a part of digital transformation. 20 years ago, the digital re-engineering of the enterprise brought new levels of efficiency and freed many people from their most repetitive work. Now our jobs require far more creativity, self-determination, communication, and other fundamentally human skills.

That type of transition is underway again in what we call Digital Transformation. Now it’s new technologies like social networks – both inside and outside of enterprises, new ways of working like the practice called “working out loud,” and new, network-informed ways of thinking about stakeholders, measurement, growth and management. This is an exciting time, this time of the consumerization of the enterprise. Hopefully the enterprise will have a lot to add to the mix as well – and the new capabilities of social media will be leveraged in powerful and positive ways at work.

On a deeper level, below this question about work, I’m excited about the ongoing democratization of communication and self-awareness that social media offers. It continues to face criticism, for example recently from some of the people who helped create it, as “short-term, dopamine-driven feedback loops we’ve created [that] are destroying how society works.” But I think that’s just a sign that we as individual participants need to take more responsibility and use social media more effectively. History will be the result of both structural and macroeconomic trends and our individual decisions, together.

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