I’m excited to say that after 5+ years working at Sprinklr, the market leader for customer experience management and social media marketing for the world’s biggest organizations, I have resigned from my job and I’m soon on to my next adventure! I thought I’d take this time to share some of the things I learned from Read More…

I attended SXSW 2019 with my employer Sprinklr, and one of the sessions I got a lot out of was titled How Data is Revolutionizing the NFL.  I took notes on paper and now that I’m back in the office, I transcribed some of the most interesting notes from the session and thought I’d share them Read More…

Let’s say you’re working on something that would benefit from the perspective of a really knowledgeable person in addition to yourself.  In fact, you probably are. I think people, especially smart ones focused on particular fields, are the ultimate source of knowledge and insight because they are dynamic.  They just keep going.  Books and articles Read More…

Power pools at the points of intersection. That’s a clear theme in several of the most moving things I’ve read in the past few days. Here are four items I recommend highly. Were we to do a multi-variate regression analysis of a few different dynamics in the world, these here might be explorations of independent Read More…

Back in January I did some fun hacking together of a Twitter list and some stats about corporate social strategists on Twitter, based on a great list of people in charge of social technology strategy at companies around the world compiled by Jeremiah Owyang. Jeremiah kept adding to his list, though, and I quickly fell Read More…

I wrote a post this evening about Google’s forthcoming announcement that all Google Apps for Your Domain customers would be enabled with OpenID provider functionality within the next few weeks. It was emailed to a public list and it seems pretty clear that it wasn’t meant to be. I think this is very important. Writing the Read More…