Industry-leading analyst Brian Solis published a huge new report today, titled The Digital Change Agent’s Manifesto.
The report starts out with several pages of depressing reading about how hard it is to be a change agent inside an organization. I almost stopped reading it.
But then I continued, and the final 70% of the report is incredibly brave and totally outside of what I expected. It’s a discussion of the emotional barriers change agents face – not just in others, but also in themselves. Then, it offers great advice on how to manage those emotional barriers in yourself and in others.
All of the advice is remarkably good. Here’s just one taste of it.
Although it may seem counter-intuitive, to manage detractors, change agents ought to listen closely to their feedback. It is better to let them voice their concerns than to let them detract in secret. By listening to their concerns and the rationale for why they resist specific efforts to transform the organization digitally — and by trying to understand their motivations — change agents can turn detractors into allies. As Patrón Spirits’ Parker shares, “Most vocal critics can become your biggest advocates if you spend time with them.”
The whole report is amazingly helpful, though. You won’t read this kind of insight anywhere else. I highly recommend it.